Use the Creative Cloud desktop application to reinstall Animate. Look for Animate in the list of installed apps and hover over its name.Ĭlick the settings icon and choose Uninstall. Uninstall and reinstall Animate Launch the Creative Cloud desktop application, and then click the Apps tab. Click Turn Off Firewall, and then try to relaunch Animate. Click the Apple menu, and choose System Preferences. Repeat step 2 for all the networks, and then click OK. To turn off the firewall, perform the following steps: Windows. Turn off firewall and antivirus Sometimes, firewall and antivirus programs prevent you from launching Animate. Click OK, and then try to relaunch Animate. Enter your mac user name and password and click OK. Quit Animate and perform the following steps.Ĭlick Apply, and then click OK. Alternatively, you can perform the following steps. To fix Animate crash issues, perform the following troubleshooting tasks. The following error messages appear: Windows: Animate has stopped working. Issue: Animate crashes on launch or startup. On this page Issue: Animate crashes on launch or startup Solution. Alternatively, you can use Adobe Cleaner tool to ensure that all the files are removed. After uninstalling Animate, verify that the Adobe Animate folder files were removed. Launch the Creative Cloud desktop application, and then click the Apps tab. Select Security and Privacy and click the Firewall tab. Open the Control Panel by clicking the Windows key and typing control panel in the search field. You can turn them off or disable them, restart your computer, and then try to relaunch Animate. Sometimes, firewall and antivirus programs prevent you from launching Animate. Click the Action pop-up menu gear icon and choose Apply to enclosed items. Right-click Adobe Animate and choose Properties at the following path.Ĭlick the Security tab, and then click Edit. Note: If you cannot run the application as an administrator, contact the administrator of your organization to get proper permission.Ĭlick the Compatibility tab and select Run this program as an administrator. Note: If you are using any version of Animate other than Animate, replace that version folder. In the Go to Window dialog box, type the following path, and click Go. To resolve this issue, you can follow the steps as mentioned in this document.
Note: In some instances, a pop-up appears during Animate launch with a javascript error. SQF Guidance, Tip Sheets and ChecklistsĪnimate crashes while configuring a user interface or while loading the splash screen.
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